Frequently Asked Questions

Have a question about your Orion subscription or how to submit your work? Here are some of the most common questions we receive:


Often, it can take between 4-6 weeks for you to receive your issue, depending on when you subscribe within our quarterly cycle. If more than 6 weeks have passed and you still haven't received your issue, please email our Business Manager Karen Gagne at Let her know your current mailing address and she can re-send you your issue!

We use USPS media mail to send out books and other merchandise, which can take between 2-4 weeks to arrive. Given ongoing COVID-19 related issues, the shipping time may take longer than expected. We apologize for this delay! If more than 4 weeks have passed and you have not received your purchase, please email and we'll be happy to check on your order and provide you with more detailed shipping information.

If you'd like to take advantage of our $29 introductory subscription offer, you're welcome to mail a check to our Northampton MA office, and we'd be happy to process it for you. 

Our mailing address is:

1 Short St, Ste. 3
Northampton, MA 01060